Customer Support Specialist

A forward-thinking Fintech enterprise leading the charge in revolutionizing payment practices is actively seeking a Customer Support Specialist to join the Business Care Team. Goldenapple stands as a pioneer in developing cutting-edge solutions and products that empower both individuals and enterprises, fostering seamless digital financial journeys.
As a Customer Support Specialist, your primary focus will be on troubleshooting technical issues, assisting clients in using the products effectively, and ensuring their satisfaction with the provided services. Your role involves providing expert guidance, resolving technical challenges, and fostering strong client relationships to drive positive outcomes.

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• Technical Troubleshooting: Address and resolve clients' technical inquiries and issues promptly, ensuring they receive effective solutions and timely assistance.
• Product Expertise: Develop an in-depth understanding of the products, serving as a go-to technical resource for clients seeking guidance on optimal product usage.
• Problem-Solving: Collaborate with cross-functional teams to tackle complex technical challenges and facilitate effective solutions.
• Client Feedback: Collect and relay client feedback regarding their technical experiences, needs, and suggestions. Advocate internally for product enhancements and process improvements based on this feedback.
• Performance Analysis: Monitor key performance indicators (KPIs) related to client satisfaction, technical engagement, and product usage. Analyze trends to identify areas for improvement.
• Communication: Keep clients informed about technical updates, changes, and new product features. Foster transparency and build trust through regular communication.

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• Bachelor’s degree in Business Administration or a related field.
• Prior experience in a call center, forex (FX), or technical support setting is required.
• A customer-focused mindset with a passion for client satisfaction.
• Superior written and verbal communication skills in English.
• Flexibility to work shifts, including weekends and late nights.
• Proficiency in computer usage with a strong understanding of general computing.
• Ability to handle customer interactions with composure and professionalism, even in challenging situations.
• Strong multitasking skills.

Nice to have:

• Proficiency in additional languages.

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• Attractive Compensation: Competitive salary package aiming to retain top talent.
• Annual Bonuses: Fixed bonus every October and December as a token of the particular months’ celebrations.
• Modern Workspace: Vibrant environment with unlimited beverages and snacks to keep you energized throughout the day.
• Vibrant Team Culture: Work with a dynamic, international team that values diversity and collaboration.
• Comprehensive Health Benefits: Enjoy the peace of mind with a private health insurance.
• ⁠Engaging Social Events: Participate in regular team-building activities, events and lively happy hours.
• Professional Development: Commitment to continuous career development and growth opportunities to help you achieve your professional goals.

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